Products

What do I do when a product is out of stock?

You may email us at sales@bubbleteawarehouse.com.au your interest; we will notify you when the stock is available.

What is the shelf life of your products?

Store in the Cool and Dry place out of direct sunlight and keep it tightly closed, most of our products is usually 1.5 to 2 years shelf life.

How many serves do I get in a 1kg bag of powder?

With our recommended recipe for 500ml drink, it is approximately 30 cups.

Is there any sugar in the flavoured powder?

Yes, it is already premixed with sugar.

How many drinks can a bottle of 2.5kg syrup make?

With our recommended recipe, it is approximately 60 cups of a 500ml drink.

Are your products vegan?

Our tea leaves, syrups and toppings are vegan.

What are the toppings for?

Add toppings to your favourite drink to add an extra element of delicious flavour and texture.

I've never made bubble tea before. Are there any recipes you can provide?

Yes. We are happy to share our secret recipe once you have bought your ingredient with us.

Shipping & Returns

What is your processing times?

Please allow 1 to 2 business days for handling. In most cases we will ship your order the same day or the following business day.

What are the shipping options?

You can choose either our standard shipping or do a self pickup option at checkout.

When will I receive my order?

Standard Shipping for all metro areas, please allow 3-5 business days & rural areas, please allow 5-10 business days.

Can I pick up my order at the warehouse?

Yes, upon payment received. Please allow at least 1 business day for handling. You can pick up at our warehouse. We are located at 86 Parramatta Rd, Underwood QLD 4119 Australia. Business hours (pick up) Mon – Fri 9am – 5pm. We encourage you to email us at sales@bubbleteawarehouse.com.au to confirm before picking up.

Can I cancel my order?

Order is not able to cancel once it’s been processed.

Can I make changes to an order I already placed?

Order is not able to change once it’s been processed

Do you offer shipping & postage insurance?

Please note unless purchased by the customer, all shipments from Bubble Tea Warehouse are NOT covered by insurance. You can purchase ADD-ON insurance at checkout for $5 + GST to cover goods value up to $300 & $23 + GST cover goods value up to $15,000

Pricing

How do I get wholesale prices?

Email us at sales@bubbleteawarehouse.com.au for the products you are interested in.

I am interested to open a bubble tea shop. Do you provide consultation?

Yes, we do offer consultation services on how to set up bubble tea shop. Our service included training, drinks menu design, bubble tea shop business consulting, customised packaging, eco-friendly products and many more.